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Next generation contact center AI software for QA teams and customer-facing agents
5x faster case selection & reviews for QA
Auto-surface important interactions, highlight key moments, tag and filter conversations by category, and auto-score agent performance.
Accelerate customer-facing agent growth
Reduce turnover with Real-Time Agent Assist and autonomous coaching. Automate QA monitoring and scoring with custom rubrics.
2x more accurate conversation intelligence
Major upgrade from outdated, keyword-based systems, with 100% coverage across voice calls, email, SMS, and chat.