the most powerful conversational ai for contact centers

Generative AI, short for “Generative Artificial Intelligence,” refers to a class of artificial intelligence systems that have the ability to generate content, such as text, images, music, or other forms of data. These systems use complex algorithms, often based on neural networks, to create new content that is not explicitly programmed but rather learned from existing data. Generative AI is at the cutting edge of AI technology and has numerous applications. Here are some key aspects:

1. Language Models: One of the most well-known applications of generative AI is in natural language processing (NLP). Models like GPT-3 (Generative Pre-trained Transformer 3) are capable of generating human-like text, answering questions, writing essays, and even creating code.
2. Computer Vision: In computer vision, generative AI models can generate images or videos. They can be used in tasks like image synthesis, style transfer, and even generating realistic human faces, like those created by GANs (Generative Adversarial Networks).
3. Music and Art: Generative AI can compose music, generate art, and create unique visual designs. It’s used in creative applications to generate content in various artistic fields.

Level AI utilises a wide variety of in house AI models including large language models (LLMs), generative AI, and conversational intelligence that are trained on contact center data to ensure the best results. 

Level AI strives to embed generative AI into a wide array of pioneering new applications. We have generative AI powered call disposition, the leading generative AI auto-QA solution, generative AI powered insights and more.

Level AI has developed a comprehensive benchmarking framework that encompasses a wide range of quantitative and qualitative metrics, including accuracy, correctness, and quality of its AI models. This framework goes beyond traditional measures to capture the nuances of human language and the complexities of customer interactions.